Refund policy
Return & Refund Policy
At Ringora Jewelry, we want you to be happy with your purchase. If you experience an issue with your order or would like to request a return, please contact us at support@ringorajewelry.store.
Returns
Return requests must be made within 30 days of delivery. Items must be unused, unworn, and in their original condition and packaging.
Please do not send your item back without contacting us first. Once your return request has been reviewed and approved, our support team will provide the appropriate return instructions by email.
Returns sent without prior approval may not be accepted.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please email us as soon as possible. Include your order number and clear photos of the item and packaging so our team can review the issue.
Depending on the situation, we may offer a replacement, refund, or other appropriate resolution.
Non-Returnable Items
For hygiene and safety reasons, items that have been worn, used, altered, or damaged after delivery may not be eligible for return. Items marked as final sale are also not eligible unless they arrive damaged, defective, or incorrect.
Refunds
Once an approved return has been received and reviewed, we will notify you of the outcome. If approved, the refund will be issued to your original payment method.
Please allow additional time for your bank or card provider to process and post the refund.
Original shipping charges, if any, are generally non-refundable unless the item was damaged, defective, or incorrect.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible at support@ringorajewelry.store. We cannot guarantee cancellation once an order has entered processing or has been shipped.
Contact Us
For all return, refund, cancellation, or order-related questions, please contact:
Ringora Jewelry
support@ringorajewelry.store
Our team will review your request and provide the appropriate instructions by email.